What’s in a Name

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Over the last few years, Agile has acquired a lot of unwanted baggage. Some of that baggage is as a result of botched transformation attempts. Some is from the pre-existing organisational dysfunctions that a transition to Agile merely uncovers. Some is from a lack of understanding, and some is just down to people’s unwillingness to change. However it has come about, the term ‘Agile’ has – in some circles – become a loaded one.

Despite being involved with Agile methods for years, it is not my passion. Agile is a set of values, tools and practices that allows me to realise my real passion; delivering high-quality software quickly and efficiently to realise business value. That is what drives me. That is what excites me. If there were a better way to achieve that, I would switch to using that method tomorrow. In short, for me, Agile is a means not an end.

In my experience working on multiple Agile transformations, I have come to understand the following; senior executives do not care about Agile. They do not care about tools, techniques or processes. What they care about are outcomes and capabilities. When asked what is wrong with their software projects, they do not tell you that they are not agile enough. They tell you one or more – and sometime all – of the following. There is a lack of speed to market. Projects do not deliver what the users need. Software quality is low. There is little or no visibility of progress and risks.

A consultant who aims to sell Agile is likely to fail. A consultant who has a plan to eliminate the business issues, and who communicates in a way that the business can understand, will almost certainly get the required buy-in from leadership. Every transformation must have a ‘why’. Why are we making these, often painful, changes? If the answer is ‘to become Agile’, then motivating people to change will proove an up-hill battle. If the answer is to get us to a place where we can deliver faster, where we can deliver what the users need, where high quality is sacrosanct, and where there is absolute visibility of progress and risks, I do not know an executive who would not jump on board.

Let’s take a look at how we can address some of the issues.

Lack of speed to market

This is by far the most common complaint. Good ideas take way too long to become value-creating features. In today’s lightning-fast moving digital world, companies are releasing features sometimes multiple times per day. It is no longer good enough to have a great idea and then to spend 6-12 months in a darkened room building it out. Your competitors will either beat you to market or the idea will lose its relevance as the world moves on. A short lead-time between the ‘light bulb moment’ and real users interacting with the feature is a huge competitive advantage.

There are a few ways to increase the speed to market. The easiest win, is to identify a minimum marketable feature-set (MMF) and to release just that. There have been various studies indicating that vast swathes of features remain unused. The most famous of which, from the Standish Group, suggests that 19% are never used and 45% are rarely used. That is 64% of effort, of cost and of time, is being used to build features that add little value. Whatever the actual numbers may be, it is clear that, for most projects, the majority of the business value lies in the top 30-40% of the features. Given this knowledge, if you do nothing else but prioritise wisely, the time to market can be reduced by 60-70%. That is a breathtakingly simple way to reduce a 12 month project to 4-5 months with minimal reduction in benefits, and zero disruption.

So why is this not done as standard? One reason is that with the waterfall model, requirements become a shopping list of everything that may possibly be of use at some point; now or in the future. These exhaustive requirements are borne out of a fear that if things are left out at the start, there will never be another chance to ask for them. One technique to address this issue is to use an incremental delivery model. Small chunks of fully functioning, fully tested features get released in small batches. Much like building a house room-by-room instead of laying all the foundations, then building all the walls et cetera. One could choose to move in after just one room was complete if so inclined. In this model, the most valuable features can be released quickly and begin to realise the business benefit much earlier. We can then work on the next batch of features. Features can be added and reprioritised at any time. This gives much greater freedom to business owners and reduces the need to specify absolutely everything up-front. The MVP becomes the pure focus of the first release.

Not delivering what the user needs

Software exists for those who use it. If we – as software development professionals – are not delivering what the users need, then we are failing. Even if we deliver on time. Even if we deliver on budget. Even if we deliver what was asked for. If we do not deliver what the user needs, we have failed them. Now I understand that this does not sound very fair. We can only deliver what the users ask for right? Not exactly. It is not easy to specify a software solution perfectly first time. It is even harder for people who do not build software for a living. It is for us to help to guide them towards a solution that fulfils their needs.

The waterfall method makes this very difficult. Requirements are gathered at the start of the project, handed around various functions in big documents that few people read. The solution is delivered 12-18 months later and we hope that we got it right and that landscape has not changed. Some people run user acceptance testing (UAT) at the end of a project, but, in reality, that is way too late. There is rarely enough time to make any changes and it becomes a mere formality. A box ticking exercise.

On the other hand, a word that often goes hand-in-hand with incremental, is iterative. Features are built and delivered every 5-10 days and we show the customers what we have built. They get the opportunity to use the features, provide feedback, think of more features they would like, and to shape the software to their vision in an on-going conversation. It is like a laser-guided missile; always self-correcting to remain on target. The target here is a set of features that delights the users and fulfils their needs completely. Working in this iterative and incremental way, involving your users and incorporating feedback, you cannot fail to deliver exactly what they want and need; as opposed to what they initially asked for.

Low quality

Defects, bugs, glitches. Software is full of them. In the best case scenario, a bug will be annoying to the user. In the worst case scenario, it will cost millions of pounds or even lives. They also take up a lot of time from engineers who could be building new features. Instead, they are fixing old ones. This is one of the things that slow projects down towards the end. It is called failure demand and it arises from a failure to build the feature properly the first time. So-called time-saving measures end up costing way more time than they save. Quality cannot be added in at the end of the process by an external quality team undertaking a testing phase. It must be an integral part of every activity. It must be baked into the product from the start.

To do this, we need to have a relentless focus on technical excellence. The code should be written with tests in mind. That may mean a tester and a developer pairing, it may mean writing the tests first. Automated unit tests can help to make sure that each component of the code does what it should. Automated acceptance tests can do the same at a functional level. The code literally tests itself. These techniques test the code at different levels to provide extra confidence. A mind-set of a feature not being complete until all tests are in place and passing will stop bugs building up. It will help to find issues early on so we do not store up bugs, and therefore risk, until the end of the project; or even worse, miss them all together. We can also be confident that new features have not broken old ones; or at least be alerted instantly when they do so we can fix them quickly.

Poor visibility of progress and risks

This is one of the most overlooked issues in software today. Management and business owners need to know the actual state of a project. I have seen countless waterfall projects reporting as ‘green’ right through requirements gathering, analysis, design and development. Then after 10 months of being ‘green’ the testing starts and it is realised that there are some serious issues. All the risk has been deferred and is now biting back. This usually requires significant rework and deadlines typically shift by a few months.

Whilst the slipping of the delivery date is an inconvenience, it is the fact that it is reported so late that causes the real issue. Too late for anyone to respond, or to take corrective action. It is crazy to report that you are 50% through a project and on-track before a line of code has been written. This breeds distrust. There can be little faith that the next time a project has a status of ‘green’, everything is as rosy as the project manager’s reports suggest. This is an extremely unhealthy situation.

Instead of measuring progress by which documents have been created, we can use tested, working software as the main measure of progress. If we have built half of the features, tested them at a unit and functional level, verified our architecture by running load and capacity tests, we can be fairly confident that we are 50% through the project. And because we are dealing with issues as we go, we will be able to report schedule over- or under-runs after a few weeks rather than a few months. We uncover the nasty surprises early. This transparency allows for much more effective decision making.

Summary

There is a vast array of tools and techniques to mitigate the main causes of software project failure. As you will no doubt have noticed, many of these tools, techniques, values and principles are instantly recognisable as being Agile. I have covered only a few here. There is a lot involved in a transformation. The detail should be saved for when working with the technical teams. When dealing with leadership, it is advisable to stick to solutions to common problems that they encounter with software projects. Focus on outcomes and talk a language that the business understands.

The lexicon of Agile and Scrum can, at times, appear a little esoteric. People do not necessarily understand reduced batch sizes, queuing theory and continuous integration. They do, however, understand small increments of working software, removing bottlenecks and high-quality. It is vital that leadership buys into what we are doing. They must understand what we are doing and why we are doing it. We must tailor the message to the audience. After all, what is more likely to be adopted by a CIO; an implementation of a Scrum/XP hybrid, or the pragmatic application of the practices outlined above to gain a competitive advantage? As with so many things, language and presentation matter.

Karim Harbott

Karim is an Enterprise Agile Coach and Trainer. Karim works closely with CxOs and specialises in organisation transformation, Agile at scale, creating high-performing teams and growing great ScrumMasters. Karim is a Scrum Alliance Certified Enterprise Coach, Certified LeSS Trainer, SAFe Program Consultant and Accredited Kanban Trainer. For training, coaching or more information, get in touch.

Karim HarbottWhat’s in a Name

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